For service businesses with 10 to 150 people

Better processes. Practical AI

Process improvement and AI that give you back time, capacity, and better margins.

Your team shouldn't have to spend the day copying information, chasing updates, and waiting for answers.

Book my free call

30 minutes. Useful whether or not we work together.

Or start with the 2-Minute Workflow & AI Check

Time
Spend less time on repeat work.
Capacity
Handle more work with the team you have.
Speed
Keep work moving with fewer delays.
Business results
Reduce avoidable costs and improve margins.

People we've worked with

Meet Lyden and Ben

We both have master's degrees in Instructional Design and Technology from Purdue University, with a background in adult learning and behavior change.

That shapes how we work with your team. We involve the people doing the job, help them understand the changes, and build training around the work they actually do.

More about L&B

Lyden Egbert
Co-founder and CEO. Leads strategy and AI integration.

Ben Woestman
Co-founder. Leads delivery and systems.

How better processes and AI help your business

We look at how the work gets done, help you change what's causing those problems, and use software and AI where they can help.

Time
Fewer updates to copy, reports to rebuild, and details to enter again.
Capacity
Less of the day taken up by avoidable tasks and interruptions.
Speed
Clear responsibilities and next steps, so requests, jobs, and invoices can move forward.
Business results
That could mean getting quotes out sooner, having invoices ready to send, or reducing the work that cuts into your margins.

Quality

Faster only counts if the work is still right.

The checks that catch mistakes still matter. So does whether your team understands the work and can do it well.

Does any of this sound familiar?

Your team enters the same information in more than one place.
You have to ask someone where a job or request stands.
Someone keeps rebuilding the same report.
Work waits for an answer, approval, or signature.
One employee knows how to do it, and everyone else has to ask.
Work comes back because information is missing or doesn't match.

These are the kinds of problems we look at with you and your team.

How we can help

Workflow & AI Audit

Understand where the extra work and delays come from. We talk with your team, map what happens, and recommend what to change first.

Explore the Workflow & AI Audit

Build

Put the agreed changes into practice. That might mean improving the software you already use, connecting systems, building an app, or writing clearer instructions.

Explore Build

Train

Help your team use the new process and tools in their daily work. Training uses their actual tasks, with instructions they can return to.

Explore Train

Example: You should not have to chase every update

An illustration of the work, not a client case study.

Your employee finishes a task, updates the software, and types the same details into a spreadsheet. You still have to ask whether it's done.

We look at who needs that information, where it belongs, and which steps can be removed. Then we help your team use the new process in their everyday work.

How to get started

Tell us what's not working on a free 30-minute call.
If an audit makes sense, you get a proposal with a clear scope and fixed price.
Review the findings and decide what to do next. The maps and report are yours to keep.

Your questions, answered

What does it cost?

It depends on the people, processes, and systems involved. You get a fixed price before work starts. Any later work is scoped and priced separately.

Do we have to replace our software?

Not necessarily. We look at what you already have before recommending something new.

We're not technical. Is that a problem?

No. You know your business. We explain the options and train your team using their own work.

Do we have to use AI?

Not necessarily, but we highly encourage it. The best results usually come from fixing the process first, then adding AI on top of it to make the work faster and more efficient. AI is the way of the future, and a clear process is how you get real value from it.

How do you handle our data?

We work with you and your IT provider on what information is needed, who can access it, and how it may be used. We use NDAs and agree on rules for AI use where it is part of the work.

Tell us what's taking more effort than it should

You don't need to know the answer before you call. Start with what's happening in your business.